null
US
Iniciar Sesión
Regístrate Gratis
Registro
Hemos detectado que no tienes habilitado Javascript en tu navegador. La naturaleza dinámica de nuestro sitio requiere que Javascript esté habilitado para un funcionamiento adecuado. Por favor lee nuestros
términos y condiciones
para más información.
Siguiente
Copiar y Editar
¡Debes iniciar sesión para completar esta acción!
Regístrate gratis
9662722
Barista Product Knowledge Quiz
Descripción
Best Practice in Customer Service Test sobre Barista Product Knowledge Quiz, creado por Antonia Blankenberg el 28/07/2017.
Sin etiquetas
training
product training
best practice in customer service
Test por
Antonia Blankenberg
, actualizado hace más de 1 año
Más
Menos
Creado por
Antonia Blankenberg
hace más de 7 años
683
1
1
Resumen del Recurso
Pregunta 1
Pregunta
Label the parts of the espresso shot:
Image:
Untitled (binary/octet-stream)
Respuesta
Crema
Body
Heart
Pregunta 2
Pregunta
Fill in the proportions for a cappuccino: - one [blank_start]third[blank_end] espresso (regular single or double) - one [blank_start]third[blank_end] steamed milk - one [blank_start]third[blank_end] frothed milk
Respuesta
third
quarter
half
third
half
quarter
third
half
quarter
Pregunta 3
Pregunta
What is the name of this device?
Image:
French Press (binary/octet-stream)
Respuesta
French Press
Pregunta 4
Pregunta
What is a ristretto?
Respuesta
An espresso made with about half the water usually used
A double shot of espresso
An americano with extra water added
A cappuccino made with extra milk
Pregunta 5
Pregunta
What is the name of the glass used for an espresso? [blank_start]Demitasse[blank_end]
Respuesta
Demitasse
Pregunta 6
Pregunta
Why do we tamper coffee?
Image:
3896873192 2735dbb3e0 B (binary/octet-stream)
Respuesta
To make it harder for the water to rush through the coffee grounds
To make it easier to clean up coffee grounds
To ensure that everyone gets the same amount of coffee
To make it easier to organise coffee orders
Pregunta 7
Pregunta
Label the machine below:
Image:
Pexels Photo 484783 (binary/octet-stream)
Respuesta
Drip Tray
Portafilter
Espresso Spout
Steam Nozzle
Steam Wand
Pregunta 8
Pregunta
What drink consists of a scoop of ice cream with a shot of hot espresso poured over the top?
Respuesta
Affogato
Café au Lait
Cortado
Café Con Leche
Pregunta 9
Pregunta
What is degas?
Respuesta
The time needed for a batch of coffee to release carbon dioxide for optimum flavour
The coffee bean before it is roasted
A tool used to roast coffee beans
The coffee bean's first expansion during roasting
Pregunta 10
Pregunta
A macchiato has a [blank_start]small[blank_end] amount of milk.
Respuesta
small
Pregunta 11
Pregunta
A macchiato has a [blank_start]small[blank_end] amount of milk.
Respuesta
small
large
Mostrar resumen completo
Ocultar resumen completo
¿Quieres crear tus propios
Tests
gratis
con GoConqr?
Más información
.
Similar
Sample Product Knowledge Quiz - Smoke Detectors
Antonia Blankenberg
What is Product Knowledge Training?
Antonia Blankenberg
Smokey Bones Bartender Quiz
Haley Macon
Unit 6: Principles of Training and Training methods
Cath Warriner
Customer Service Training
Jake Johnson
Distributing GoConqr Courses
Sarah Egan
Demand management and customer service
Sonaly Verdin
Retail checkout procedure
Tony Watson
Awareness
Paddy Costello
Training & Salesforce Motivation
Sarah Yuzaidi
Head of Staffing & Development
Kwok Ping LAW
Explorar la Librería