Direct & Digital Channel

Structure
1. Right Structure - Right Numbers
2. Roles & Responsibilities
3. WMC Approval
4. Impact Analysis "As is"-"to Be"
Skills Required
1. Sales Skills
2. Analytics
3. Marketing
4. IT Development
5. Credit & Risk
6. Innovation
7. Product Development
8. Understand Customer needs
9. Recruitment Stategy
10. Manpower planning
Development
1. New product training
2. Systems Training
3. Customer Journey - Direct & Digital
4. Needs Based Selling
5. Cross Selling - Key identifyers on call
6. System Development
7. Social Media Development
8. Risk & Compliance
Performance
1. What are the new measurments - Call time to Call Sales
2. Expectations & Objectives - all areas
3. PF & Monitoring Systems to support
4. Performance Metrics
Reward & Retention
1. Commission Structure ?
2. Reward Innovation
3. Initiatives to Motivate & Engage
4. Data & metrics
5. Placing Agreement / REMCO / DOF
Governance & Control
1. Placing Agreement
2. DOF
3. REMCO / NOMCO
4. BCLI
5. EXCO Approval
6. Communications
7. HR Ops Support

Resumen del Recurso

	Creado por lynnmullin hace más de 9 años