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Group dynamics
Descripción
2nd Year (Group Dynamics) Workplace Communication Mapa Mental sobre Group dynamics, creado por Jade Jannotti el 15/01/2014.
Sin etiquetas
group dynamics
workplace communication
workplace communication
group dynamics
2nd year
Mapa Mental por
Jade Jannotti
, actualizado hace más de 1 año
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Creado por
Jade Jannotti
hace más de 10 años
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Resumen del Recurso
Group dynamics
Typologies (Schein 1980)
Primary
close, personal relationship
Secondary
occur within organisation
Informal
social groups
Formal
formed by organisation to serve function
hierarchical - leader
breakthrough - work together
synchronised
open - opportunity to communicate
Task interaction = work together towards outcome
Relationship = interpersonal interaction
Theories
Social Exchange Theory (Homans 1961)
people conform is want to remain in group
people engage with activity and get rewarded
Cognitive Dissonance Theory (Festinger 1957)
psychological forces impact our behaviour
conform to reduce dissonance
Social Identity Theory (Tajifel & Turner 1979)
people categorise themselves according to group they belong to
group influences our behaviour
highlights minorities
Group Formation
Tuckman & Jensen (1977)
FORMING - people come together, tension, recognise goals
STORMING - friendships formed, greater cohesion
NORMING - clear goals, group bonded
PERFORMING - committed to task, conflicts handled constructively
ADJOURNING - group breaks up, task complete
linear model - not always followed
Tubbs (1995)
ORIENTATION - group gets together, opportunities & limitations discussed
CONFLICT - necessary for group's development, evaluate ideas and avoid groupthink, conformity
CONSENSUS - group members agree to alternatives
CLOSURE - agree on final decision
Norms
"acceptable standards of behaviour shared by group members" (Robbins 2005)
PREDICTABILITY - obey rules
TRUSTWORTHINESS
CONFORMITY - encourage obedience
reflect organisational structure
Roles
set of behaviours: act in certain way in certain context (Hare 1994)
Task Focus - towards goal
Emotional - support
group socialisation
members learn values & expected behaviour
need to conform
Factors causing tension (Bales 1950)
Conflict reduced by feedback, job descriptions, role of leder in role selection
greater access to resources
more control by other person
higher expertise
social role
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