UNDERSTANDING PROCESS AND PROCESS REDESIGN

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MAPA MENTAL STEVE STANTON
alejandro_mako
Mind Map by alejandro_mako, updated more than 1 year ago
alejandro_mako
Created by alejandro_mako over 9 years ago
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UNDERSTANDING PROCESS AND PROCESS REDESIGN
  1. 2 DIFFERENTS TYPE OF PROCESS IMPROVEMENT
    1. THE TWO FLAVORS OF PROCESS PAYOFF
      1. TACTICAL: LOWER COST AND HIGHER CUSTOMER SATISFACTION
        1. STRATEGIC: LONG-TERM SUSTAINABILITY
    2. BLACK BOX
      1. INPUT
          1. OUTPUT WITH A HIGHER VALUE
      2. EVERY PROCESS HAS THIS STRUCTURE
        1. THE STRATEGIC IMPACT OF PROCESSES
          1. EXAMPLES OF SUCCES BY THE POWER OF THEIR PROCESSES
              1. PROCESSES MAY SEEN ABSTRACT BUT THROUGH THEM THE ORGANIZATION CAN ACHIEVE THEIR GOALS
                1. WHAT´S GOING ON IN THE TODAYS WORLD
                  1. DRIVING FACTORS: GLOBAL MARKETPLACE,NEW TECHNOLOGIES,CUSTOMERS HAS MORE CHOICES THAN EVER BEFORE
                    1. THE NEW WORLD
                      1. EXTREME COMPLEXITY,RAPID PACE OF CHANGE
                  2. WHAT DOES ORGANIZATION NEEDS TO SUCCED
                        1. PROCESS PRINCIPLES: YOU ARE WHAT YOU DO,TOMORROW WILL NOT BE AS YESTERDAY,STRATEGY IS A PROCESS NOT A BINDERS
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