At Zappos, potential new hires are interviewed by the human resources, to make sure they work well in Zappos's culture, as well as the deparmtent doing the hiring to
determine the candidates' suitability for the position. In case HR and the hiring manager disagree in thier assessment of an applicant, the CEO interviews the applicant and
makes a decision
In fall every year, Fog Creeks, the software company, sends presonilized letters to computer science majors across the USA who have the potentional to be
top developers and seeks recommendations from professors. Those who do well in the phone interview will be invited for a full day interviews.
Training & Development
Developing skills & abilities
Also at Zappos, the customer loyalty team new hires are offered 2 weeks of classroom traning followed by 2 week of traning in
ansering calls. On the other hand employees who have spend aprox. 2 years have over 200 hours of classroom training and
development and are required to read 9 business books , while experienced employees recieve training in areas such as financial
planning and public speaking.
Performance Appraisal & Feedback
Info leading to good HR Decisions | Control System
Pays and Benfits
Distributed on the basis of performance appraisal
Cafeteria-style benefit plan is a plan from which employees can choose the benifits they want
Labor Relations
Develop & maintain good working relationships with labor unions
Speeding up production lines, although it produces profit, it might hurt employees as they are forced
to work at a rapid pace and can be injured. In case no additional pay was recieved workers can form a union to represent workers' interests.