CHL Chapter 3 Quiz

A standard used to compare and improve a department's own products or services by measuring them against specified standards.

Activities or procedures that are successful in one situation and may be successful in a similar situation in another department or organization

A predetermined course of action that identifies a key activity and provides a general strategy: a written statement of intent

The act of following identified regulations and standards.

The process of assigning authority to subordinates to do work that a manager at a higher organizational level would otherwise do.

Describes a person or department with a vested interest in the successful outcome of a product or service

A federal act that requires hospitals to provide emergency treatment to all individuals regardless of their insurance status or ability to pay

A strategy that uses open-ended questions during applicant selection, performance appraisal, and other interview to generate information that suggests interviewee reactions to specific situations is called a

The process that imposes restrictions on filling vacant positions to manage the costs associated with them

An approach to budget preparation that requires planner to explain all expenses to provide justification for each line item funded with resources allocated accordingly