8874317
Descrição
Quiz por william Hoover, atualizado more than 1 year ago
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Criado por william Hoover
mais de 7 anos atrás
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Questão 1
Questão
Random sampling can help identify quality issues
Responda
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True
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False
Questão 2
Questão
Change and improvement are the same thing
Responda
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True
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False
Questão 3
Questão
A quality program should be
Responda
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Proactive
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Reactive
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Based on errors
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Based on customer complaints
Questão 4
Questão
Some processes for improvement include all of the following EXCEPT
Responda
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Instrument and turn around times
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Instrument Set accuracy
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Surgical case cart accuracy
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Supply Costs
Questão 5
Questão
The most commonly utilized process improvement techniques include all of the following EXCEPT
Responda
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Plan Do Check Act (PDCA)
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Root Cause Analysis (RCA)
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Failure Mode and Effect Analysis (FMEA)
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Dashboard Analysis Report (DAR)
Questão 6
Questão
When a problem occurs the cause is most often the process not the people
Responda
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True
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False
Questão 7
Questão
A quality process that focus's on developing near perfect products and services
Responda
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Quality Assurance
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Error Elimination System (EES)
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Quality Toolkit
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Six Sigma
Questão 8
Questão
Giving a very dis-satisfied client a chance to help improve the system is often the best way to get the buy-in of many departments
Responda
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True
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False
Questão 9
Questão
Random sampling would be a good way to ascertain the quality of case carts
Responda
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True
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False
Questão 10
Questão
There are 3 basic types of errors Inadvertent errors, Incompetence Errors, and
Responda
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Unnoticed Errors
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Unavoidable Errors
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Intentional Errors
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Unexpected Errors
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