8874317
Descrição
Quiz por william Hoover, atualizado more than 1 year ago
|
Criado por william Hoover
aproximadamente 7 anos atrás
|
|
Questão 1
Questão
Random sampling can help identify quality issues
Responda
-
True
-
False
Questão 2
Questão
Change and improvement are the same thing
Responda
-
True
-
False
Questão 3
Questão
A quality program should be
Responda
-
Proactive
-
Reactive
-
Based on errors
-
Based on customer complaints
Questão 4
Questão
Some processes for improvement include all of the following EXCEPT
Responda
-
Instrument and turn around times
-
Instrument Set accuracy
-
Surgical case cart accuracy
-
Supply Costs
Questão 5
Questão
The most commonly utilized process improvement techniques include all of the following EXCEPT
Responda
-
Plan Do Check Act (PDCA)
-
Root Cause Analysis (RCA)
-
Failure Mode and Effect Analysis (FMEA)
-
Dashboard Analysis Report (DAR)
Questão 6
Questão
When a problem occurs the cause is most often the process not the people
Responda
-
True
-
False
Questão 7
Questão
A quality process that focus's on developing near perfect products and services
Responda
-
Quality Assurance
-
Error Elimination System (EES)
-
Quality Toolkit
-
Six Sigma
Questão 8
Questão
Giving a very dis-satisfied client a chance to help improve the system is often the best way to get the buy-in of many departments
Responda
-
True
-
False
Questão 9
Questão
Random sampling would be a good way to ascertain the quality of case carts
Responda
-
True
-
False
Questão 10
Questão
There are 3 basic types of errors Inadvertent errors, Incompetence Errors, and
Responda
-
Unnoticed Errors
-
Unavoidable Errors
-
Intentional Errors
-
Unexpected Errors
Quer criar seus próprios Quizzes gratuitos com a GoConqr? Saiba mais.