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Sales Support training Day 1
Descripción
Test after finishing training day 1 of the Sales Support Wintersport 1617 training on the 18th of July, 2016.
Sin etiquetas
sundio group
sales support
training
wintersport
1617
Test por
sabrina.hoop
, actualizado hace más de 1 año
Más
Menos
Creado por
sabrina.hoop
hace más de 8 años
12
0
0
Resumen del Recurso
Pregunta 1
Pregunta
Which link is correct when sending a bug to Group Support?
Image:
49a2d389-aac6-466e-b229-64a2eb19e1bf (image/png)
Respuesta
Link 1: https://winter.skikot.be/grouptravel/Login.aspx?status=2&reqGuid=bc9efb7e-06b1-4179-9c3c-96e09d2af9f3
Image:
d02bf227-174b-41a4-8a9a-15c5ab8a2fb0 (image/png)
Link 2: https://winter.skikot.be/grouptravel/registration/ParticipantList.aspx
Image:
4f4228a2-4616-4fc7-80a6-5d225b89831b (image/png)
Pregunta 2
Pregunta
Which are the most essential details that you need to send over when reporting bugs? (multiple answers possible)
Respuesta
Booking number
Instructions to find your group if there is no booking number known yet
Name of the principal booker
Size of the group
A correct link
An email that you have sent to the group
Pregunta 3
Pregunta
How do you preferably send us a problem that is davinci/genesis related?
Image:
f2d71a7a-bd17-4586-bbe2-4d159b160300 (image/png)
Respuesta
Send an email with a screenshot and a description of the problem
Call Group Support and explain the problem
Send an email with the description of the problem and an xml file attached
Pregunta 4
Pregunta
Which are the 5 most important systems/tools for groups?
Respuesta
Davinci (Genesis) - TISS - Sundio Tool - Backoffice - Online Portals
Davinci (Genesis) - TISS - Sundio Tool - Supplier Portal - Online Portals
Davinci (Genesis) - Flight Tool - Sundio Tool - Supplier Portal - Online Portals
Pregunta 5
Pregunta
Mark the standard services in this list
Respuesta
Skipass
Beer barrel
Welcome drinks
Foodpack
Lessons
Rental
BBQ
Pregunta 6
Pregunta
Which details does Group Support NOT enter for you in the template (multiple answers possible)
Respuesta
Price per person
Arrangements
coach entry and exit points
included and excluded services
payment model
Pregunta 7
Pregunta
Which order is right to create an online offer registration page?
Respuesta
Create offer - Offer accepted - Booking in Genesis - Register booking in Sundio Tool - Flag 3 boxes in online offer - Link is sent
Create offer - Offer accepted - Register booking in Sundio Tool - Booking in Genesis - Flag 3 boxes in online offer - Link is sent
Create offer - Register booking in Sundio Tool - Booking in Genesis - Offer accepted - Flag 3 boxes in online offer - Link is sent
Pregunta 8
Pregunta
Mark the options that a principal booker can do in his personal online page
Image:
5f6384c1-9f46-4a9f-8fce-fce21eaf4f64 (image/jpeg)
Respuesta
Room assignments
Participant cancellations
Add a participant
Pay for a participant
Register him/herself
Call a participant
Send an email to a participant
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