5892869
Description
Quiz by sabrina.hoop, updated more than 1 year ago
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Created by sabrina.hoop
over 8 years ago
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Question 1
Question
Where do you enter discounts after you have synchronized your booking?
Answer
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In Davinci (Genesis) only
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In Backoffice and Davinci (Genesis)
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In Backoffice only
Question 2
Question
What is the correct order to cancel a participant before synchronization?
Answer
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Calculate cancellation costs - select participant in backoffice - Select cancel participant - enter cancellation costs - flag the box to send cancellation invoice - OK - Enter cancellation costs in Davinci (Genesis)
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Calculate cancellation costs - select participant in backoffice - Select cancel participant - enter cancellation costs - flag the box to send cancellation invoice - click OK
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Calculate cancellation costs - select participant in backoffice - Select cancel participant - flag the box to send cancellation invoice - OK - Enter cancellation costs in Davinci (Genesis)
Question 3
Question
Which costs are not covered by the cancellation insurance?
Answer
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accommodation
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Skirental package
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Fee for late payment
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tourist tax
Question 4
Question
Can you get a refund for the premium of your travel insurance?
Answer
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Yes
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No
Question 5
Question
Where can you track down your payment reminders sent to customers
Answer
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Group Payment Reminder - in Sundio Tool
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Payment Settings - In Tiss
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Payments - In Davinci (genesis)
Question 6
Question
Which of the following needs to be checked before you synchronize your booking?
Answer
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Roomassignment
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All payments done/received
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Accommodation from Davinci added in Sundio tool
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contracts signed by sales manager
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all participant mutations processed
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bus in genesis is the same as in sundio tool
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all phone numbers of the participants are send to the guides
Question 7
Question
What is the latest date to do a partial sync
Answer
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2 weeks before departure
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4 weeks before departure
Question 8
Question
What is the latest date to do a full sync of your booking?
Answer
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2 weeks before departure
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4 weeks before departure
Question 9
Question
Which of these errors refers to an incorrectly used booking code?
Answer
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participant xxx / empty bed is not assigned to a service
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no allotments found for this booking type
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no price found in the selected period
Question 10
Question
Which of these errors refers to missing accommodation in your booking?
Answer
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participant xxx/empty bed is not assigned to a service
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no price found in the selected period
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the requested accommodation is not covered completely by the service types
Question 11
Question
Where do you change skirental after you did a synchronization
Answer
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In Backoffice
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In Davinci (genesis)
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In Backoffice and Davinci (Genesis)
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